We are Hiring

Job Title: Sales and Business Development Manager
Salary: Competitive
FT/PT: Full Time – 37 hrs per week.
Reporting to: General Manager
Location: Spruce Office, 308 Broomloan Road, Ibrox, Glasgow G51 2JQ

Role
The post holder will be responsible for the continued development of Spruce’s Sales and Business Development activities. The successful applicant will also manage a team of sales advisors. As a social enterprise, we have joint trading and social aims, as well as environmental. The post holder will work with both existing and new commercial customers to achieve budgeted sales income for our full range of floorcoverings, not least re-use carpets and tiles, for the business which in turn will generate increased operational activity across all our operations to create skills and learning opportunities for our volunteers. The post holder will, in conjunction with the General Manager, lead on the creation and implementation of a coherent market development strategy which ensures Spruce can function profitably within its chosen markets.

Duties and Accountabilities

Sales
• Achieve agreed budgeted sales targets across our range of customer segments
• When appropriate, update the company’s commercial pricing model and input to retail pricing model as required
• Input to the annual budgeting and forecasting process as required
• Lead on commercial tendering opportunities via the agreed tender process
• Lead on and advise both the General Manager and Board on all sales-related strategies
• Liaise with the Operations Manager to ensure Spruce has sufficient stock quantities of re-use floor coverings available to meet demand
• Ensure all sales are processed accurately within the sales invoice and recording system
• Ensure stock levels are accounted for within the agreed stock accounting process
• Ensure all sales activity meets appropriate quality standards as defined by Spruce’s Revolve re-use accreditation

Market Development
• Produce a Market Development strategy for Spruce covering public, private and third sector opportunities
• Lead on the creation of an account management approach to existing and new commercial customers
• Establish a clear and productive approach to working with Housing Association and Voluntary Sector partners
• Raise awareness of Spruce Carpets by leading on the development of relevant networks and promotional activities
• Provide the Board and General Manager with appropriate progress updates (written and oral) as required

People Management
• Provide clear leadership to immediate reports and wider groups of colleagues
• Manage effectively a small but experienced team of sales staff (currently 4) to assist in the achievement of company sales targets; deliver excellent customer service by team and self; and adhere to internal administrative procedures and processes
• Undertake periodic staff performance reviews

Other Requirements
• Engage with and include all staff members (paid or otherwise) in the work place and treat them with respect
• Adhere to the values of Spruce Carpets through inclusion and respect for all
• Minimise any negative environmental impacts of our work
• Represent and promote Spruce in a responsible, professional and accurate manner at all times
• Arrange for the training and development of volunteers who wish to develop knowledge and skills in sales and marketing
• Ensure all aspects of Health and Safety relevant to this role are adhered to

Qualifications, skills and experience
The following skills, qualities and experience are deemed essential to the post:
• Excellent direct engagement networking and key account management skills
• Proven people management skills and leadership qualities
• Significant experience of delivering sales presentations to a range of audiences using a mix of media
• Excellent influencing and negotiation skills
• In-depth knowledge and experience of sourcing tender opportunities and preparing commercial tenders
• Capacity to undertake floor coverings surveys and estimate customers’ needs and price appropriately
• High level of attention to detail
• High level of numerical accuracy
• Effective written communication skills and experience of preparing activity and performance reports for line management and board review
• Proficient IT skills including, as a minimum, experience of using Microsoft Word and Excel packages and email
• Full driving licence and access to own vehicle insured for business use
• Demonstrable capacity to be flexible across a range of job tasks in view of the small size of team the successful candidate will be joining
• Proven ability to work collaboratively with all other colleagues
• General working knowledge and awareness of health and safety in the workplace

The following skills, qualities and experience are deemed desirable to the post:
• Knowledge of carpets, carpet tiles and vinyls market trends and related pricing strategies
• Experience in the floor coverings industry or similar trade sector
• Practical experience of reaching, engaging and selling to existing and new partners using social media
• Understanding and/or empathy of the barriers to employability individuals from disadvantaged backgrounds

To apply, please submit your CV, a covering letter detailing your experience and suitability for the post and your current salary to: info@sprucecarpets.org.uk. Alternatively, you can post your completed application to: 308 Broomloan Rd, Glasgow G51 2JQ
Closing date for applications is Monday 15th July 2019.