Spruce Carpets Terms and Conditions

Spruce Carpets is a social economy enterprise and community focused business. What this means to you, our customer, is that we will strive to deliver a first class product and fitting service, at an affordable price.

If we have made an error or you are unhappy with our service, we will do all we can to rectify the problem, whilst protecting your statutory rights.

From past experience, the following items have caused misunderstandings. To allow us to continue offering a flexible and competitive service, Spruce Carpets reserve the right to enforce the following conditions:

Sizes

Room sizes are the responsibility of the customer. Spruce Carpets will not be liable for the product or services if incorrect sizes have been given.

Deposits

Are accepted on the basis that they are non refundable, unless we are at fault and unable to complete your order as agreed.

Stock

Carpets can be reserved with a deposit for up to 28 days. Unless we are contacted and agree to extend this period, the carpet will be returned to stock and offered for sale.

Installments

We are happy to accept part payments to account, on the understanding that the goods will be paid in full within a period of 6 weeks. (If you encounter a problem at the end of 6 weeks, please speak to us)

Full payment of the carpet and fitting must be made before delivery or fitting date.

Cancellation

Stock - If we have ordered carpet on your behalf, a fee of 25% will be charged for any new stock ordered but no longer required.

Fitting - A full refund on fitting costs will be made if cancelled 7 days prior to fitting date, 50% refund up to 48 hours prior to fitting. If less than 48 hours notice, we reserve the right to charge the full fitting fee and no refund will be made.

Delivery

We assume you will be available on the agreed day to accept delivery. If we attempt a delivery and no one is at home, we reserve the right to charge a second delivery fee for a return visit.

Fitting

All rooms must be clear of furniture and equipment. If existing furniture has not been cleared and poses a problem to our fitters, they have our authority to refuse to fit and leave site.

The Sales of Goods Act applies to both new and used items. The law does say that "you must consider the price paid and, if necessary, be prepared to lower your expectations". All refurbished stock is clearly marked and staff will highlight if your purchase includes a refurbished item.

Questions?

If you have any queries about the above terms and conditions please contact: info@sprucecarpets.org.uk